Terms and Conditions - KidsBlanks by Zoe

KidsBlanks by Zoe – Leading Distributor of Baby & Toddler Blank Clothes

PLEASE READ THESE TERMS AND CONDITIONS OF USE (“USER AGREEMENT”) VERY CAREFULLY.

Ordering

Please place your order through this website. We also accept written orders via Fax or Email (see attached form). However, should you prefer, all other orders will be taken over the phone. To obtain Wholesale pricing – there is a minimum order of 6 pieces per style number and color.

Will Calls

To be pre-charged. Pick-up times: 9.30 am to 4.30 pm Please Call 24hrs ahead to confirm pick up time.

Walk-in Orders

9.30 am-2.00 pm Monday – Friday. Pick-up 2 hours from order placement. For your convenience please make an appointment with Sales Consultant.

Samples

Samples will be charged for plus freight fees. Samples may not be returned.

Changing / Canceling an Order

Additions to orders already placed but not yet shipped may be treated as a new order and be billed & shipped separately. If canceling an order, and the order has already been shipped, you will be charged for shipping and will be responsible for shipping items back, plus be subject to a 20% restocking fee.

Custom Orders

Variance of 5% to 10% from the order will be reflected on the invoice and accepted.

Receipt of Deposit

Receipt of Deposit is considered as full approval of the respective Sales Order in its entirety. This includes Style # / Sizes / Colors / Artwork Virtual / Label and other customized work.

Pricing, Quantities, Styles, Specifications, Shrinkage and Colors

All prices shown are per piece and are subject to change without notice.
Kidsblanks reserves the right to change or discontinue styles, colors, sizes, or fabrics without notice. Actual colors or merchandise may vary from that shown on our website. The weight and specifications noted in the price list and website are approximate. Colors will vary by dye lot, we cannot guarantee that the color of each specific order will exactly match any sample you receive or match any garments you previously ordered. Shrinkage – Cotton shrinks! Allow for shrinkage when ordering of between 3% – 8% shrinkage even for preshrunk goods. Certain Colors may shrink more than others of the same styles.

Payment & Terms

We accept Visa, MasterCard, American Express, Discover, and COD (Money Order, Wire transfer and Cashier’s Check are accepted). Certain orders may require a deposit. A fee of $35.00 will be charged on all returned checks. COD orders, for any reason delivery, is not accepted; freight fees will be charged, which includes freight out and freight in.

Freight & Shipping

Freight charges are based on the total weight of your order and billed on all orders shipped including backorders; freight fees are charged for all backorders. If shipping to multiple locations, each location will be charged for separate shipping. When shipping from multiple vendor locations, each shipping location will be charged for shipping. Kidsblanks by Zoe will not be responsible for lost or delayed orders. Freight fees paid are non-refundable.

Free Freight

The Laughing Giraffe®
FedEx® Ground with signature required. No Exceptions (Sorry but this for your protection!)
Free Freight is available for goods purchased at regular prices and totaling $300+ only.
(Minimum of 6 per size & color for The Laughing Giraffe®)
Continental United States ONLY, Offer excludes Alaska, Hawaii, Puerto Rico, Guam, and International purchases.
Free freight does not extend to custom orders or special pricing.
Free freight does not extend to backorders (Items must be in stock) unless the backorder amount is over $300.00.
Refusal of FedEx ® Shipping Offer will result in shipping at customers own expense.

Returns & Exchanges

All returns & exchanges must have a Return Authorization Number. All authorized returns & exchanges must be made within (30) days after receiving date and are subject to a 20% restocking fee; original freight fees are non-refundable. The customer is responsible for freight fees for returns. No returns will be accepted after 30 days with or without a Return Authorization Number; after receiving the merchandise. Unauthorized returns, exchanges, or COD returns will be refused and returned to the customer at the customer’s expense. The 20% restocking fee does NOT apply to defective merchandise (See Claims) that are altered, decorated (printed), re-labeled, or washed merchandise, these are not returnable under any circumstances, even if the merchandise is defective or shipped incorrectly. It is the customer’s responsibility to inspect the merchandise prior to embellishing (printing) or washing. Kidsblanks will not reimburse for any alteration, decoration, or re-labeling costs.

Claims

Claims of shortage, price discrepancies, incorrect merchandise or defective merchandise must be made within (5) days after receiving date. The 20% restocking fee does NOT apply to defective merchandise.
Damaged shipments must be reported to the respective FedEx/UPS driver. If possible please submit a photo of the damages via email to Kidsblanks to assist with the claim.
Drop shipments: It is the customer’s responsibility to inform their embellishers of the exact style, color, and size they are being sent and have them checked prior to embellishing. Kidsblanks cannot and will not be responsible for discrepancies in orders received by parties other than the invoiced customer.

In Order to Receive Proper Credit/Refund, Please Follow These Steps:

Step 1: Call our Claims department 714-966-2396 ext. 307 or at accounting@kidsblanks.com with your full name, company name and invoice number.
Step 2: Please state the reason for the return/claim.
Step 3: A Return Authorization Number MUST be obtained and written clearly on all the returned boxes in order to be accepted by our receiving department.

For Good Service, Ideas, and/or Requests

Please email clive@kidsblanks.com with all requests for new products or special requests.

Thank you,
We look forward to earning your repeat business!